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1. Provides a high level of expertise in social media and mobile implementation. Develops, recommends and manages complex workflows involving all web communications and other digital assets. 2. Monitors Yale presence in social media. Recommends strategic approaches to new social media options. 3. Advises Communications Officers on social media content; edits and posts multiple communications daily to create an active, impactful presence for Yale University in the social media sphere. 4. Understands and serves as back-up production officer for all communications systems; works with colleagues to assign production coverage schedules. 5. Manages relationships with campus partners and clients with a heavy focus on customer service and the ability to influence. 6. Works collaboratively with interactive teams to create a seamless communications effort, with the goal of ensuring Yale's pre-eminence in communicating its key programs and stories. 7. Maintains shared server resources. 8. Serves as manager/architect for all communication installed technology. Maintains inventories, negotiates replacements, and serves as interface to IT services for key technologies. 9. Troubleshoots technical issues for communication staff; interfaces with DSP Team 3 for assistance with unresolved issues. 10. May perform other duties as assigned.

Required Skill/ability 1:  Outstanding verbal and written communication skills. Demonstrated expertise in managing social media in a professional context. Skilled editor across multiple media, including articles, email, websites, and social media. Ability to work with sensitive information and maintain confidentiality.

Required Skill/ability 2:  Demonstrated ability to build productive working relationships to achieve common goals and contribute to YAA's mission. Commitment to an inclusive workplace. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, sexual orientation, etc.).

Required Skill/ability 3:  Experience implementing integrated communications and marketing plans. Familiarity with email messaging and CRM platforms. Ability to learn tools and track marketing trends. Proficiency with MSOffice, Adobe Creative Suite, Drupal, Canva, or similar tools.

Required Skill/ability 4:  Ability to prioritize and meet multiple, competing responsibilities. Demonstrated success in developing and managing multiple projects and deadlines from conception to completion with exceptional attention to detail.

Required Skill/ability 5:  Ability to work successfully and creatively in a fast-paced and changing environment while maintaining composure and a sense of humor. Ability to work both independently and collaboratively.